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Engineering and Technical ServicesEngineering and Technical Services
With the escalating requirements of the 5G network landscape, Askey stands as a beacon of expertise, armed with adept technical capabilities and project engineering proficiency. Our core offerings encompass detailed network design planning and real-time system maintenance, aimed at guaranteeing the robustness of construction quality and the resilience of network stability.
Service Offerings- Implementation and deployment of 5G equipment
- Provision of network equipment and product solutions
- Comprehensive project management services spanning end-to-end processes
- System maintenance and the administration of problem ticket management systems
Engineering and Technical Services
Engineering Deployment Services
Engineering Installation
From the preliminary site survey and planning to the subsequent system installation, Askey provides end-to-end solutions and after-sales services that combine information security and deployment efficiency. These solutions aim to enhance the operational capabilities for our clients and facilitate their swift market entry, thereby contributing to the layout of network construction.
Askey engineering services encompass:
- Planning: Customized solutions for mobile communication equipment and products
- Deployment: Construction of 5G network and equipment
- Management: End-to-end project management services
After-Sales System Services
Askey offers a comprehensive suite of after-sales services, featured with rigorous processing workflows and precise management of repair information. Through the utilization of tailored report formats and regular feedback mechanisms, we are committed to addressing the diverse needs of our valued clients.
Service Level Agreements (SLA)
Askey carefully outlines service level agreements tailored to various standard classifications. Essential components of these agreements encompass service response times, terms of service, service provisions, and business recovery intervals. Our offerings extend to encompass a spectrum of options and billing modals customized to individual client requirements.
Askey establishes a robust document management infrastructure aimed at augmenting enterprise service efficiency. This system is designed to encapsulate data appropriate to engineering implementations and solutions devised for customer difficulties. Through comprehensive documentation of achievements, description of specific product attributes, and meticulous analysis of problem manifestations, we offer bespoke and comprehensive solutions for our clients.
Issue Tracking System JIRA
Askey’s issue tracking platform, JIRA, facilitates seamless online submission services for customer issues. Upon receipt of business inquiries from our clients, the engineering crew promptly imports relevant information into the JIRA system for efficient management. Clients can track service requests and monitor processing progress in real-time via the JIRA system, with opportunities to provide vital feedback upon service completion.
Through the utilization of the JIRA system, we not only adeptly manage customer inquiries and requests, but also harness the power of big data analytics to afford our clients an insightful overview of the current operational status of their systems, empowering them to recalibrate operational strategies as necessary.
- Existing user, kindly access: https://askey.atlassian.net/
- For any inquiries, kindly email to: sales@askey.com
Technical Support Services
Technical Support Team
At Askey, we host a dedicated team of professional engineers and R&D specialists. Our commitment ranged in varied technical support requirements of our esteemed clients, with updated of the latest advancements in products and technology.
After-Sales Network Verification Laboratory
Askey maintains an independent facility, the After-Sales Network Operations SOP/MOP Verification Laboratory, solely dedicated to conducting comprehensive verifications of post-sales network operations. This ensures the utmost safety and precision in current network operations.
After-SalesLaboratory Process
In order to safeguard the security and seamless operation of client networks, Askey TAC engineering department has instituted an independent SOP/MOP verification laboratory. This facility meticulously constructs simulated environments designed to each client's network, conducting a series of thorough SOP verifications. The outcome is the realization of highly stable and efficient enterprise networks, enabling clients to navigate network transformations with unwavering confidence.
After-Sales Lab Service Including:
- Verification of SW/FW upgrade processes
- Verification of network architecture changes
Latest News
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Mar.22,2024Askey 5G Private Network Solution Showcases at 2024 Smart City Exh to Lead the City Transformation
Askey participated in the "2024 Smart City" exhibition held in Taipei and Kaohsiung from 19th March to 23rd March. It is expected to exhibit 5G/Wi-Fi private network, smart transportation solutions, etc., which provide new possibilities for the sustainable development of cities and the quality of life of the residents, and help enterprises to accelerate their digital transformation. -
Feb.23,20242024 Smart City Summit & Expo Invitation
Taipei: 3/19~3/22 at Taipei Nangang Exhibition Center, Hall 2, Booth #P428
Kaohsiung: 3/21~3/23 at Kaohsiung Exhibition Center, Booth #S2507 -
Feb.27,2024Askey and ASUS Enhance Smart Manufacturing with Microsoft Azure Private 5G Core Integration
In a new collaboration, Askey and ASUS proudly announce a robust stride in smart manufacturing, driven by the seamless integration of Microsoft Azure Private 5G Core. -
Feb.23,2024Askey Unveils Cutting-edge Innovations at Mobile World Congress 2024 in Barcelona
Askey, expertizing in telecommunication network, is set to showcase its latest innovations at the Mobile World Congress 2024 in Barcelona. Come to visit our booth #5C11. -
Jan.26,2024
Askey 5G Private Network Solutions
Leveraging Askey’s 34 years of telecommunication expertise, it has integrated 5G end-to-end private network solutions for modern business environments
Askey stands out as the optimal choice for companies to enhance their digital transformation. -
Dec.28,2023Come to discover our groundbreaking innovations in MWC 2024
●Venue: Fira de Barcelona
●Booth: Hall 5, Stand 5C11
●Event date: Feb 26 – Feb 29, 2024 -
Jan.09,2024Askey Delivers Three Innovative Solutions at CES 2024
Askey Computer, a leading telecommunication network company, will be exhibiting at CES 2024 in Las Vegas from 9 January to 12 January, 2024. Askey will showcase three highlights, including Wi-Fi 7 wireless broadband solutions, 5G private network solutions, and in-vehicle network solutions. -
Dec.27,2023
Askey is excited to launch TGU, an innovative connectable sensor gateway
Askey TGU transforms the dynamics of vehicle sensor integration through a seamless blend of wireless and wired connectivity. By joining hands with Carota｜Intelligent Cloud Solutions ＆ Over-the-air (OTA) Partner, Askey TGU integrates OTA and fleet management functions, which levels up the whole vehicle network solution. -
Nov.21,2023Askey Joined Hands with Locus Connect to Create the New Tendency to 5G Smart Manufacturing and UWB Precise Positioning
With the support of Industrial Development Administration, Ministry of Economic Affairs (MOEA), Askey and Locus Connect jointed hands to hold the "5G Intelligent Manufacturing and Precise Positioning Proof of Application Showcase" on November 16 at Askey’s Zhonghe Factory. -
Nov.16,2023Askey Digitally Upgraded Shoushan Zoo with New 5G Technology
Askey held a press conference for the launch of "Explore the New World of Shoushan with 5G Technology" at Shoushan Zoo in Kaohsiung. -
Nov.06,2023Askey Joins the “Accelerating Local 5G Application Case Project”
In alliance with 18 domestic and foreign communication equipment suppliers in total -
Nov.30,2023
Joint Statement
After multiple rounds of communication and negotiation between Askey and the Union, both parties have reached a consensus and formally signed an agreement to collectively pursue corporate social responsibility and enhance the well-being of migrant workers. Both parties unanimously acknowledge that ensuring a safe, dignified, and respectful working environment for migrant workers, while adhering to ethical business standards, are our same goals. -
Oct.17,2023Askey Organizes the Opening Press Conference of "Step into Paul Chiang with 5G Immersive Light and Shadow Symphony Trilogy" in Kaohsiung Weiwuying
Askey responds to the call of Kaohsiung City Government to station in Kaohsiung Asian New Bay Area to create new energy and launch the first "5G Immersive Interactive Showcase Platform" in Building Q of National Kaohsiung Center for the Arts (Weiwuying). -
Jul.20,2023Askey Ultimate Private Network Technical Support System
It provides 5G/LTE precise network planning, optimized system after-sales service, and comprehensive technical support services. -
Oct.24,2023
Askey Computer Corporation Statement
Askey Computer Corporation is deeply confused and disappointed by the actions taken by the Askey Labor Union & Asus Group Labor Union today at the Ministry of Labor (MOL). Since September 15th, Askey has held two formal mediation and communication meetings: with the Taoyuan City Government and the Union on October 3rd and with the MOL and the Union on October 20th. Based on the meeting minutes from October 20th, the MOL, the Union, and Askey have scheduled a third mediation meeting on November 10th to discuss the outstanding issues.
In response to the actions taken by the Union today, Askey issues the following statements: -
Jan.11,2024Japan IT Week OSAKA 2024 Is Coming Soon
Date: 2024/1/17 ~ 1/19
Booth: #14-16
Venue: INTEX Osaka Hall 5, <1-5-102, Nanko-Kita, Suminoe-ku, Osaka, 559-0034> -
Dec.28,2023Flip the switch on technology innovations with Askey in Las Vegas, CES 2024
●Venue: Las Vegas Convention Center (LVCC) West Hall
●Booth: #6410●Date: Jan. 9-12, 2024 -
Aug.25,2023Askey Joins Hands with ASUS and ADLINK to Fulfill the Smart Manufacturing
Brings unlimited visions for constructing a humanless robot-driven future! -
Jun.28,20235G Taiwan Team Advances to 2023 COMNEXT in Tokyo! Askey 5G Private Network Debuts in Japan
Dates: June 28 [Wed] - June 30 [Fri], 2023, 10:00~18:00
Venue: Booth 4-12, West Hall, Tokyo Big Sight -
Jun.26,2023Askey Joins COMNEXT as A Team Member of 5G Team Taiwan
Venue: Booth 4~12, West Hall, Tokyo Big Sight
Dates: 10:00 ~ 18:00, June 28 (Wed) ~ June 30 (Fri), 2023 -
May.29,2023Step toward a Big Future, Visit Askey in Computex 2023 to Witness 5G/Wi-Fi 6 Private Network Solution for Smart Applications
Askey announces to participate in the Computex 2023 at Booth J0418 of Taipei Nangang Exhibition Center Hall 1 from 5/30 to 6/2. It will showcase a range of solutions including the 5G/Wi-Fi 6 Private Network End-to-End Solution, Civil IoT Solution, Enterprise Wireless Solution and the latest Wi-Fi 7 products which help accelerate digital transformation for Smart Manufacturing, Smart City and SMBs. -
Feb.26,2023Askey Expands the 5G Telecom Ecosystem by Revealing a Series of New Solutions at MWC 2023
Askey Computer Corporation has officially confirmed its participation at the Mobile World Congress (MWC) 2023 in Barcelona. The exhibition will showcase a series of solutions for "Private 5G Networks", "Internet of Vehicles", and "Civil IoT", along with the latest 5G and Wi-Fi 7 devices. -
Oct.04,2022
Askey Unleashes Your Connectivity by 5G NR Series Innovations at MWC Las Vegas 2022
A wholly-owned subsidiary of ASUS Group, Netcom provider, Askey is revolutionizing a post-pandemic world with 5G innovation that meets the needs of a low-touch economy. Askey has displayed 5G NR series devices and solutions at MWC America 2022. -
Apr.27,2023Askey Collaborates with Telefónica, Node-H and Qualcomm Technologies to Build the All-in-One 5G Standalone Small Cell
The all-in-one 5G small cell, developed by Askey, is powered by the Qualcomm® FSM100 5G RAN Platform; a high performance and low power solution for small cells, and with Node-H’s scalable radio access, security, and management software. This small cell is a complete 5G base station that can be connected either directly to Telefónica’s macro network or to a local private 5G core. -
Apr.14,2023
What's Behind the Curtain for Askey Lab?
By leveraging Askey's Lab, the clients can accelerate their time to market. We are your reliable partner with the right ends, capabilities, and a partner ecosystem. Working with us means we can decode the complexity for you. To find out how to unleash your future of a transformative digital vision, please visit us. Let’s get connected! -
Feb.27,2023
Askey Collaborates with Microsoft to Boost Industry Digital Transformation with New Cloud-based End-to-end 5G Private Network Solution
Askey announced a collaboration to provide cloud-based end-to-end 5G private network solution that adopts Askey’s All-in-One 5G small cell and latest 5G Customer Premises Equipment (CPE) with Microsoft Azure Private 5G Core. With this solution in place, enterprises gain full control and visibility of their private mobile networks across multiple sites from the cloud. -
Jul.05,2022
Askey Joins the Portable 5G Private Network Solution of Chunghwa Telecom
Askey, a member of ASUSTek Computer, announced that Chunghwa Telecom jointed hand with us, Nokia, Ericsson, HPE, iNNOTRUST (iTC) and other major manufacturers of network communications and equipment to jointly launch the "Portable 5G Private Network Solution". -
Jun.30,2022Askey Smart City Loopzone System to Upgrade Digital Signage Service Powered by Synaptics Multimedia VS680 SOC
Askey today announced a major upgrade for its Smart City Loopzone digital signage system in Taipei that will bring new location-based advertising and promotion capability with AI enabled interactivity and personalization features. -
Mar.21,2022Smart City 2022: Askey Reveals Three Total Solutions in Taipei & Kaohsiung Exhibitions
Askey today announced that during Smart City 2022 it will introduce three network solutions: Civil IoT, Automotive, and Enterprise Wireless Solution (EWS). The Company has launched Civil IoT one-stop integrated system service, which will be incorporated into not only Kaohsiung Smart Shoushan Zoo, but also Tainan Shalun Smart Bus Stop, and demonstrated at this tradeshow. -
Feb.15,2022Askey Collaborates with Node-H and Qualcomm Technologies to Build the Telefónica All-in-one 5G Standalone Small Cell
Askey is announcing today that Telefónica has successfully validated for new Open RAN all-in-one 5G standalone small cell, which is developed by Askey and powered by the Qualcomm® FSM100 5G RAN Platform.
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